Shipping policy

*Delivery area: Within the United States

*The time frame of an order delivery is divided into two parts:

/1 Order processing time: we usually process all orders within 24-48 hours on weekdays, and ship orders within 48-72 hours on weekdays. (Weekends and holidays are not considered as business days)

/2 Shipping time: 3-5 business days.

*Shipping fee：Regular shipping is entirely free of charge.


*The logistics companies we cooperate with: USPS, UPS, Fedex, DHL,etc.

Generally, sex doll torsos weighing less than 22.5kg will be shipped via UPS, while products weighing over 22.5kg will be shipped using FedEx. Accessories are shipped via USPS. Please be aware that sex doll torso cannot be shipped to PO Box addresses.

*The goods have not been received

If your box is delivered on the official website of the express delivery company, but you have not actually received the goods, please contact the express delivery company in time.Ppunson will cooperate with your actions sincerely.

*Receive and check your package

All products shipped from us must be in good packing and without any breakage before shipment after inspection. You need to check whether the package is damaged after you receive it.

/1 If the carton of the outer package is open, or the outer package of the commodity is damaged;

/2 If the outer box of the product you receive has obvious water stains;

/3 If the logistics information indicates that the package has been delivered, but you check all external doors and other possible locations where the package may have been placed, including porches, backyards, garages, and any areas where the package may have been placed in consideration of potential weather hazards, and then ask anyone who may retrieve your package.Still no product found;

If there is any of the above, please take photos or video as evidence immediately and check whether the inner packing is damaged. And make a claim to the logistics operator. If necessary, we will assist you in making a claim.

*Track your package

Generally, we will send you the tracking number first. It is normal that the package may not be updated for 1 to 3 days on the way to the courier company. If it has not been updated for a long time, please contact us.

*The wrong package

If you feel that you have received the wrong product,
please provide the shipping company with the photo and video for claim in time.
Once we confirm, we will arrange a reissue product for you.

*Return or exchange of package

If you need to return the goods, please contact support@ppunson.com by email.
Please do not reject or return the goods directly. We We will arrange it for you instantly after checking the situation according to your email.You need to keep the internal plastic packaging of the doll unopened.

*Note

We do not deliver to P.O. boxes. In order to ensure your package arrives successfully, your shipping address needs to be a physical street address.